Zeetben FAQ — Your Questions, Our Straight Answers

No. Each mobile number can only be linked to one account on Zeetben. Creating multiple accounts may result in all accounts being suspended and bonuses forfeited. This is part of our fair play policy.

To update your name or date of birth, please contact our support team. Submit a valid proof of identity (NID or passport) and they will make the necessary changes for you.

Yes, you can temporarily or permanently close your account at any time. Responsible Gaming page for full details on self-exclusion and cooling-off options. Please make sure to withdraw your balance before closing your account.

on the login page Click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Use it to set a new password — the whole process takes less than 3 minutes.

After 5 consecutive incorrect password attempts, your account will be automatically locked for 30 minutes. Simply wait it out and try again. For faster assistance, reach out via live chat.

Some games can be previewed in demo mode without registering. However, to place real-money bets or claim bonuses, Register to get started. Registration is free and takes just 2 minutes.

Minimum Deposit ৳300 and minimum withdrawal ৳500. The maximum limit depends on your account verification level. VIP members enjoy even higher limits.

Withdrawals to bKash, Nagad, and Rocket are typically 15 minutes to 1 hour to complete. Bank transfers may take 1–3 business days. Your first withdrawal may take a little longer due to KYC verification.

Please wait 5–10 minutes first. If the issue persists, contact live chat or support@zeetben.bizfor assistance. Issues are typically resolved within an hour.

Zeetben does not charge any deposit or withdrawal fees. However, your payment provider (bKash, Nagad, etc.) may apply their own charges — these are governed entirely by their own policies.

No. To ensure security and prevent money laundering, only payment numbers registered in your own name may be used on Zeetben. Deposits made using third-party numbers may be rejected.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet bonus wagering requirements, attempting to send funds to a third-party account, or suspicious activity on your account. Contact our support team for more details.

A wagering requirement means you must bet your bonus funds a set number of times before you can withdraw. For example, a ৳100 bonus with a 20x wagering requirement means you need to place ৳2,000 in bets before withdrawing. Terms vary for each bonus.

Bonus validity periods vary. Welcome bonuses are generally valid for 7–30 days from the time they are credited. Any unused bonus will be automatically forfeited once it expires.

Yes! Through Zeetben's referral program, both you and your friend will receive a bonus when they register using your referral code. You can find your referral code in your profile.

Cashback is typically paid out weekly or monthly. You'll receive a percentage of your net losses during the qualifying period back as cashback. Cashback terms are generally less strict than those of other bonuses.

Free spins and free bets are offered as part of various promotions. Latest Promotions page for updates. Occasionally, free bets are credited automatically on special events or your birthday.

Bonuses may be forfeited if you use multiple accounts, make third-party payments, abuse bonuses, or violate any terms and conditions. Expired bonuses are also removed automatically.

Live betting, or in-play betting, means placing bets while a match is in progress. Odds shift constantly in response to how the game unfolds, so quick decision-making is key. Our live betting interface updates in real time.

Zeetben displays odds in decimal format. For example, odds of 2.5 mean that a ৳100 bet returns ৳250 if you win (profit of ৳150). The higher the odds, the lower the probability of winning — but the greater the reward. Betting Tips on this page for more details.

Once placed, bets generally cannot be cancelled. However, in certain situations — such as a match being called off — your bet will be automatically refunded. Always double-check all details before placing a bet.

Yes, for players interested in high-stakes betting, High Roller section, you'll have access to higher betting limits, a dedicated account manager, and exclusive offers.

Go to Profile Settings and enable 2FA under the "Security" section. From then on, a one-time OTP will be sent to your mobile every time you log in — without it, no one can access your account, even if they know your password.

Change your password immediately and contact us via live chat or support@zeetben.bizto let us know. Our security team will promptly investigate your account and take the necessary action.

KYC (Know Your Customer) is an identity verification process required under international financial regulations. You may need to submit a copy of your NID or passport for your first large withdrawal or account upgrade. It also helps keep your account safe.

Deposit limits, cooling-off periods, self-exclusion, and reality checks are all available in your Profile Settings and on the Responsible Gaming page. It can be activated easily at any time.

Yes, Zeetben's app supports biometric login. Simply log in with your password the first time, then enable biometrics in Settings. After that, a fingerprint or face scan is all you need to get in.

Start by closing the app and reopening it. If the issue persists, uninstall the app and download the latest version. Check your phone's internet connection and available storage. If you're still having trouble, let us know via live chat.

You can manage notifications from the app's settings or your phone's app permissions. Bonus offers, live match updates, and transaction alerts can each be toggled on or off independently.